Make Up Lessons – How-To Guide

Introduction of Make Up Lessons for Swim Programs.

South East Leisure is pleased to introduce an updated make up lesson process for our Swimming Lessons program, designed in response to valuable feedback from our families.

These improvements aim to provide greater flexibility and make it easier to manage missed lessons across Noble Park Aquatic Centre (NPAC) and Dandenong Oasis.

What’s Changing?

Introducing Make Up Lessons

We’re excited to launch a more flexible make up lesson system:

Up to 5 make up lessons per semester
Semester 1: January – June
Semester 2: July – December
No reason required for missed lessons
Make up lessons expire 3 months from the date of the missed lesson
Available to book from 13 July

If the swimmer is unable to attend a lesson:

Please cancel via the online portal at least 3 hours before the lesson start time. This will automatically generate a make up lesson credit for you to use at a later date.
Cancellations must be completed at least 3 hours prior to the lesson to be eligible for a make up credit.

Member Responsibilities

To ensure you don’t miss out on your make up lessons:

Cancel your lesson via the online portal in advance
Book your make up lesson at a time that suits you
Manage all changes through your membership login

It is the responsibility of the member to cancel their lesson and book in their make up lesson via the online portal.

Missed lessons without prior cancellation will not be eligible for a make up lesson credit.

How to Manage Your Booking

Members can easily manage their swim lessons online:

Visit the NPAC or Dandenong Oasis website
Click Members Login
Access My Bookings
Select the date and cancel if required

How to Book a Make Up Lesson

Once your credit is generated:

Log in to the membership portal
Navigate to Book > Enrolments
Select Single/Make up Lesson
Choose your child’s level
Pick a suitable date and time and confirm

Click here to view the Make Up Lessons How-To Guide.

Extra Support for Families

To support this transition:

A step by step brochure will be available soon
Reception and Deck Supervisors will have printed copies
Our team is ready to assist if you need help navigating the system

Suspensions

Please note the updated suspension guidelines:

Suspensions are only available during no program weeks (excluding public holidays)
Limited to 6 weeks per calendar year
All requests must be submitted via a Swimming Lessons Suspension Request Form Membership Suspension

Need More Information?

South East Leisure remains committed to providing flexible, family friendly swim programs that support development and confidence in the water.