COVID-19 update

In line with the latest restrictions, we’re excited to announce our centre is reopening from Wednesday 28 July 2021.  

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The safety of our customers is our top priority.

Please find the latest centre and COVID-safe information that applies to our site below.

Last updated: Tuesday 27 July 2021

The Victorian Government has announced the easing of restrictions from Wednesday 28 July 2021.  

In line with the latest restrictions, we’re excited to announce the 50-metre pool, hydro pool, squash courts and the gym will be available from Wednesday 28 July. 
 
Additionally, our swimming lessons and group fitness program will be recommencing from Thursday 29 July 2021.
 
Please note due to capacity and density limits the spa and sauna will remain closed.
 
Members will receive an email with further information regarding membership debit reactivation.
 
Please note due to capacity and density limits and in an effort to return all services, the following changes to centre operations will apply during current restriction period (next two weeks):

  • The 50m pool will be closed on Saturday morning between 8:00am – 12:00pm (NPAC outdoor 50m pool will be open for use).
  • The hydro pool will remain open Saturday morning, but bookings are required.
  • Bookings will be required if you plan to attend the 50m and hydro pools Monday – Friday evenings between 4:00pm – 7:30pm.
  • Bookings will be required to attend all group fitness classes as there is a current maximum 10 capacity.

A booking is required to access the pools, which is why we have set up an online booking system to manage the number of people visiting the centre. Bookings can be made 48 hours in advance. 

Contact tracing at our centre

Our centre is using the Victorian Government Contact Tracing System.

Please ensure you are ready when you visit to scan the QR Code on site and complete minor details to record your visit.

For more information relating to the Victorian Government Contact Tracing application, please visit the Service Victoria website.

Our centre will comply with any physical distancing or venue density requirements as outlined by the Victorian Government.

All spaces within the centre have been measured and density limits per space will be displayed and imposed.

In some areas, staff and visitors may be counted as they enter and exit spaces.

COVID Safe plan

All staff have completed the Department of Health COVID-Safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.

For full details about our facilities COVID Safe Plan and how are we meeting our COVID Safe Commitments, you can download a copy of our safety plan using the link below.

Download our COVID Safe Plan

  • Signage and instructions

    At our centre, you will see signage and instructions on how everyone can be COVID-safe. Hygiene and density signage will be displayed throughout the facility to help everyone with physical distancing requirements.

  • Training for staff

    All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with venue density requirements in place.

  • Venue density requirements

    In line with current requirements Venue Density limits based off the applicable Government Guidelines of either 1 person to 2m² or 4m² will apply to the Centre. This Density limit will be applied to the Centre as a whole, as well as all individual spaces within the Centre. All spaces within the centre have been measured and density limit per space will be displayed and imposed. In some areas staff and visitors may be counted as they enter and exit spaces.

    Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including Venue Density requirements, they may politely be asked to leave the facility by a staff member.

  • Increased hygiene and cleaning

    You will notice that hand sanitiser is available throughout the centre with the expectation that everyone (staff and visitors) regularly sanitises their hands.

    The entire centre is cleaned regularly and in line with current requirements high touch points, such as doors, toilets and gym equipment, will be cleaned at minimum twice a day.

    Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.

  • Process for a confirmed case

    Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors must sign in using the QR code, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.